Helpdesk
Hackworth’s Managed Solutions Program provides multifunctional support to clients whether for their hardware devices, network resources or software issues. As the first line of defense, IT helpdesk will initiate a trouble ticket and dispatch a technician for further assistance. The IT technician will immediately be in contact and coordinate a convenient time that works best for you. Response times can be immediate depending on the severity of the issue. After analyzing and troubleshooting, IT technicians will conduct tests to ensure your problem has been resolved and completed to your satisfaction.
- Computer Hardware Support
- Software Support
- Network & Security Support
- Remote Remediation
- Onsite Remediation
Remote Network Monitoring Management and Maintenance Program
Network degradation or outages can occur when proper maintenance is not conducted. Not only does is reduce employee production but may result in lost revenue. By partnering with Hackworth’s Managed Solutions Program, you can minimize your risk of network degradation while maximizing business productivity and efficiency.
- Remote Network Monitoring Management & Maintenance
- Windows Update & Patch Management
- Antivirus Management
- Data Backup & Disaster Recovery Management
