March 17

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Response to COVID-19

By Hackworth

March 17, 2020


First and foremost, our thoughts and prayers go out to all who have been affected by the COVID-19 outbreak. The Hackworth and Graphic Shop teams are focused on the health and well being of our employees, customers and vendor partners.

Currently our Chesapeake and Suffolk locations continue to operate with normal business hours and services. However, our William and Mary location is closed until further notice. Any Peninsula clients can continue to get service by uploading work to the Chesapeake location through our website, www.hackworth.co. We will deliver to the Peninsula daily to maintain customer continuity of service for those clients.

We have implemented the following procedures:

  • We have increased the frequency of cleaning and sanitizing procedures at all offices.
  • We are closely monitoring the ongoing public response to this situation, assessing how any local guidelines may affect our employees and customers, in order to minimize any disruptions to customer work.
  • We have updated contingency plans for employee work flow to make sure we can meet all commitments to our customers.
  • We are practicing social distancing when possible for our drivers, sales team, service team and other staff.

Given the rapidly evolving public and government response to this situation, some impacts to our service may become unavoidable. As new advice and procedures are implemented, we will do our best to provide updates on the status of our operations via email and our website, alerting you to any potential delays or required changes to time frames or commitments for specific products, facilities, or service areas. Amid the disruption and uncertainty of this difficult time, we truly value your business, and we appreciate the trust in us that every order represents. We are committed to providing the reliable support that you expect, through this time and always, and to help keep your businesses moving forward.

Hackworth

About the author

In 1991, Hackworth opened its doors as a blue printer. More than 20 years later under the direction of Dorothy and Charlie Hackworth and their son Charles, the business is a full fledged technology and document solutions company.

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